Return Policy

 

RETURN POLICY

Thank you for shopping with X-Etra Creation Innovation! We want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help.

Returns

  • You have 14 days from the date of delivery to return an item.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Please include a copy of your receipt or proof of purchase with your return.

Non-returnable Items

  • Items that have been used or damaged.
  • Custom or personalized items.
  • Gift cards or clearance sale items.

How to Return an Item

  1. Contact us at [email or phone number] with your order number and reason for return.
  2. We will provide you with return instructions and a return shipping label if applicable.
  3. Pack the item securely in its original packaging and ship it back to us.

Refunds

  • Once your return is received and inspected, we will send you an email notification.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Please allow 3-5 business days for the refund to appear on your account.

Exchanges

  • If you would like to exchange your item for a different size, color, or model, please contact us and we’ll guide you through the exchange process.

Shipping Costs

  • The cost of return shipping is the responsibility of the customer unless the item is defective or an error occurred on our part.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately so we can resolve the issue at no additional cost to you.

X-Etra Creation Innovation
Email: xetradesign@gmail.com
Address: 3320 Le Carrefour Boulevard, Laval, Quebec, H7T 0B7 Canada

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